Aftercare & projects

Maintenance & Support

Everything we fit is documented in your own customer portal, and looked after afterwards: tickets, remote support, health checks and planned maintenance visits.

Fibre and network cables connected to a switch in a rack

Fitting a system is half the job. The other half is what happens over the next five years: the camera that drops offline, the fob that needs cancelling, the fire panel that needs its service, the new starter who needs to know how the alarm works.

Every customer gets a login to our portal. In it you will find each job we have done for you with its plan, photos and sign off; a register of every device we installed with its serial number, where it is and when its warranty runs out; the patch schedule for your network; quotes to accept online; and step by step guides matched to the kit on your site. It is the answer to “what did they fit and where is it” for as long as you own the building.

When something needs attention, raise a ticket from the portal or send an email and one is created for you. You get plain updates as it progresses. A lot can be sorted remotely; when it cannot, an engineer is booked from the same ticket and you are told when they are on their way.

Fire alarm and intruder systems need regular servicing to stay compliant and keep insurers happy, and cameras and networks benefit from an annual check. We plan those visits with you and put the records in the portal alongside everything else.

Questions people ask

What is in the portal?

Every job we have done for you, with the plan, photos and sign off; a register of every device installed, with its serial number, location and warranty date; the patch schedule for your network; quotes to accept online; and plain step by step guides matched to the kit on your site.

How do we get help?

Raise a ticket in the portal or email us and one is created for you. You get plain updates as it moves along, and if it needs an engineer, the visit is booked from the same ticket.

Do we need a maintenance contract?

Fire alarm systems need regular servicing to stay compliant, and insurers often ask the same of intruder alarms. Cameras and networks benefit from an annual check. We will tell you what your systems actually need rather than sell you a contract for the sake of it.

Can you look after systems you did not install?

Often, yes. We survey what is there, put it into your portal like anything else, and tell you honestly what is worth keeping.

Kit we fit

The systems we actually install


  • Ubiquiti UniFi UNVR Instant

    Ubiquiti UniFi

    UNVR Instant

    Recorder with PoE built in: footage stays on site and there is no subscription.

Where this fits

Maintenance for your kind of building


Care Homes

CCTV, door entry, fire systems, Wi-Fi and phones for care homes, designed around residents, staff and the regulator, and fitted around the running of the home.

What we fit for care homes

Retail & Multi-Site

Cameras over the tills and the stock room, phones with a tannoy, Wi-Fi for the handhelds and cabling that survives a refit, for one shop or an estate of eighty.

What we fit for retail & multi-site

Hospitality & Venues

Hotels, pubs, restaurants, distilleries and leisure venues: cameras over the bar and the tills, guest Wi-Fi that works, phones that reach every room, and doors that stay secure after hours.

What we fit for hospitality & venues

Offices & Professional

Structured cabling, Wi-Fi, access control, cameras and phones for offices and professional premises, with the Microsoft 365 and IT side handled by our sister company KLYK on the same enquiry.

What we fit for offices & professional

Start with a site survey

Tell us what you are trying to protect or connect. We will come and look, and come back with a plain quote you can read.